We are looking for following Biligual Speakers:

Hindi
Japanese
Thai
Spanish
Vietnamese
Bengali
Mandarin
Dutch
German
Arabic
Bahasa - Indo
Bahasa - Malay
Cantonese
French
Italian
Korean
Portuguese
Tamil
Turkish
Urdu

Detailed Job Description of Foreign National:

• Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Streaming paid content products.

• Service is Tier 1 end user support with escalations to Search Engine.

• In the future Tier 2 delivery may be added along with support of Search Engine’s Business partners

• Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

• Written and Verbal language skills. Experience / ability to translate to English and vice versa.

• BA or BS Degree (In lieu of degree, 4 years of relevant work experience)

• Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues

• Ability to learn, retain, and apply large amounts of product, procedure, policy and system information

• Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

• Customer service excellence orientation

• Analytical and problem-solving capabilities

Benefits:

• HMO from Day 1, plus HMO Coverage for your dependents

• Paid Leaves

• Training and learning development programs

• Pioneer team, Career advancement

Bilingual Speaker (Written and Verbal) CSR

About Cognizant