Cognizant Technology Solutions Corp is an American multinational corporation that provides custom information technology, consulting, and business process outsourcing services. It is headquartered in Teaneck, New Jersey, United States. Cognizant provides information technology, consulting and BPO services. These include business & technology consulting, systems integration, application development & maintenance, IT infrastructure services, analytics, business intelligence, data warehousing, CRM, supply chain management, engineering & manufacturing Solutions, ERP, R&D outsourcing, and testing solutions.

Summary of Position

Responsible for receiving, documenting, researching and responding to member inquiries, complaints, appeals and/or grievances received over the phone. Achieve and maintain key performance measures.

Principal Accountabilities

Interacts with members via phone as appropriate to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines.
Promotes and maintains quality documentation.
Works collaboratively with other departments to research and resolve issues. Suggest and share ideas for system and process improvement.
Develop and training of self and co-workers
Handle incoming calls received from agents and customers

Establish caller identity and take steps to provide or coordinate service.
Coordinate with other internal functions to provide service

Demonstrate the ability to own and resolve problems utilizing skills, tools and client service

Research required information using available resources
Manage, resolve, and escalate customer complaints as needed
Provide customers with accurate product and service information

Position Success Criteria

Strong Customer Service Skills and Professionalism
Knowledge of US Health Insurance Industry
Ability to multitask
Excellent Communications Skills. Good listening and responding skills
Proficient in computer skills and aptitude such as but not limited to MS office application, email, internet explorer and all tools required.
Time Management Skills.
Flexibility to work on a shifting schedule
Ability to adapt to changes quickly and think conceptually
Solid problem solving skills
Dependable with proficient attention to detail

How to Apply:

Visit: Cognizant Technology Solutions

12^th Floor Skyrise 4, Cebu IT Park, Cebu City

Healthcare Account Advocates (Cebu-Based)

About Cognizant