Senior Process Executives (Pharmacovigilance Voice Support)

Job Summary

We are seeking a dedicated Senior Process Executive-CDM/PV with 1 to 2 years of experience in Customer Service and PV Voice Support. The ideal candidate will work from home during day shifts providing exceptional support in Pharmacovigilance and Safety Operations. Proficiency in English is required.

Responsibilities

Provide exceptional customer service support in PV Voice Support.
Handle and resolve customer inquiries related to Pharmacovigilance and Safety Operations.
Ensure timely and accurate documentation of all customer interactions.
Collaborate with cross-functional teams to enhance service delivery.
Utilize technical skills to troubleshoot and resolve customer issues.
Maintain up-to-date knowledge of industry regulations and company policies.
Monitor and report on key performance indicators to ensure service quality.
Participate in continuous improvement initiatives to optimize processes.
Assist in training and mentoring junior team members.
Conduct regular audits to ensure compliance with safety standards.
Engage in research and development activities to support project goals.
Provide feedback to management on customer service trends and issues.
Contribute to the development of best practices for customer service in PV Voice Support.

Qualifications

Possess strong technical skills in Customer Service.
Demonstrate expertise in PV Voice Support.
Have experience in Pharmacovigilance and Safety Operations.
Show proficiency in English (Read/Write Speak).
Exhibit excellent communication and problem-solving skills.
Have a proactive approach to continuous improvement.
Display the ability to work independently in a remote environment.
Be detail-oriented and organized.
Show capability in research and development activities.
Demonstrate the ability to mentor and train junior staff.
Possess strong documentation and reporting skills.
Have a good understanding of industry regulations and standards.

Show commitment to maintaining high-quality service deliver

CEB - AbbVie

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